Hosted Contact Centre

Watch our introduction to Hosted Communications

How Hosted Contact Centre will benefit your business:

Security and resilience as standard: We understand that your contact centre is critical to your business. Our service is hosted in the BT core network, making it a secure and resilient low-risk option, giving you 99.999% availability to make sure that you have the operational stability and continuity that offers complete peace of mind. Give your agents access to the service from any location with a secure internet connection – rapid disaster recovery at no extra cost.

Tailored flexibility: Give your agents the ability to work from any location, be it your head office, central contact centre or remote working from home. All they need is a computer, phone and data connection. Our pay-as-you-go pricing model allows you the flexibility to scale your service up and down as required, set up and add new agents as and when needed and alter your service without any hassle.

Real-time control: Your contact centre managers will be able to make real-time changes to campaigns, reallocate agents or change IVRs, all through a secure, simple to use web portal – no extra hardware or software required. Customisable scheduled and historical reports can be delivered to wall boards, desktops, mobiles and tablets to provide up to date usage information.

Quick and easy set up: Our solution can be implemented in just a few weeks with minimal setup costs so you can realise the value of the new features, channels and commercial benefits almost immediately.

Advanced inbound and outbound features: We offer a best in class software service with a comprehensive feature set including sophisticated self-serve IVR, advanced call queuing, call recording with 3 months storage, screen popping, full scripting engine, real-time wallboards, powerful predictive and preview outbound dialler and much more – all from a single solution.

Improve your customer experience: With 30% (and growing) of all customer interactions no longer by telephone, managing multiple channels is critical for contact centres. Introduce email, SMS and chat support to communicate with your customers more effectively; including the added ability to handle PCI-compliant card payments for sales-led contact centres. Use specially designed built-in features to improve the performance and efficiency of your agents and respond more readily to fluctuating demand.

One product. One licence. One price

Unlike competitor services, we give you all the features you need to run an inbound or outbound contact centre for a single competitive licence price, with no capital outlay upfront. No ‘hidden costs’ for upgrades, communications channels, reports or service costs.

With financial clarity from day 1, pricing is 100% usage based - you only pay for what you use.

Hosted in BT's core network

Our Hosted Contact Centre solution is delivered via a fully ISO 27001-accredited Tier 3 UK data centre, directly on BT’s core hosting platform. This means that we can offer the highest levels of operational uptime, resilience and network security to maintain the availability, privacy and protection of your service and data.

Partnering with BT also gives you industry-leading call quality and SIP delivery with lower call costs to complement your Hosted Contact Centre service.




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