Hosted Communications

Watch our introduction to Hosted Communications

Don’t let the complexity; cost and inflexibility of an on-site PBX hold your business back. Combine your office-based staff, homeworkers and remote users under a hosted unified communications system that can instantly be scaled, as your business needs change. For a simple, cost-effective monthly fee per user, get enterprise grade telephony features; always accessible and always up to date.We provide a fully manages service with dedicated migration support, no costly hardware, upgrade or maintenance fees in sight.

Reduce costs across your business

No line rental and cheaper call costs are a great start, with completely free ‘on-net’ calls between all users on the service (no matter where in the world they are) and calls to UK fixed, mobile and international numbers coming in at over 15% less then traditional ISDN services.

Not only that, by removing the need for on-premise hardware and systems, gone are the associated CAPEX and OPEX costs. Do away with expensive maintenance contracts, upgrade charges, power and cooling costs. Our convenient pay as you go service is simple to budget for and offers savings of up to 60% over legacy on-premise equipment.

Enable Unified Communications

Collaboration is the backbone of a successful and sustainable business; move into the world of Unified Communications and improve flexible working across your organisation. Instant messaging, presence features, desktop sharing and audio conferencing abilities give your employees the necessary tools to be more productive across all of their devices, no matter where they are.

Work anywhere, anytime

Experience complete geographical flexibility. Connect multiple offices, on-site staff and remote employees under a single business telephone system with full functionality available to all, anywhere, anytime. Give your users the choice of IP phones, soft phones and video-enabled client for smartphones or tablets, all grouped under a single DDI number peruser; for a monthly single user licence fee.

Enjoy a service that grows with you

As a fully scalable cloud-based service, no longer are you restricted by the limits of a physical infrastructure. If your business is growing and your workforce expanding, instantly add extra user licences to your service – no line installations necessary.

Adding a new site? As log as you have the connectivity in place, we can easily extend your Hosted PBX service to incorporate it. If you need a new connectivity infrastructure put in place, we can help there too with our range of Broadband and Leased Line services.

No need for in-house expertise

Our intuitive administration and user portal delivers a fully featured self-service experience, allowing you to manage, monitor and make changes to your service at any time, from anywhere there is anInternet connection.

View and download usage data by site, department or single extension level. Track performance over time and easily generate detailed service reports. We have made sure that our service is as easy to use as possible, and combined with being hosted in the cloud, means you no longer need to maintain the high levels of technical expertise in-house.

Proven service quality

Our Hosted PBX service can be run over any network and offers built-in quality of service, security and resilience as standard. Our solution has been built using Broadsoft’s market-leading Broadworks applications platform; used by 18 of the world’s top 25 telecommunications companies. Fully certified to ISO 9001 for overall quality management, ISO22031 for business continuity and ISO 27001 for data security, our service has the necessary robust and fully accredited processes in place to protect the confidentiality and integrity of our data at all times.

Built-in business continuity

With an on-premise PBX, a fire, flood, or even adverse weather could bring your communications to a halt. With our Hosted PBX service however, all features are contained in the cloud, so you can be sure that your communications network remains safe and live at all times, allowing your employees to keep working and your business to keep running.

To make it easy from the off, you can even retain your existing numbers when moving to our service for a seamless migration.

Our difference

Single service support: As a single service provider, we like to make technology as easy as possible for our customers. We not only provide a fully featured Hosted PBX service, but can also run it over our fast, resilient connectivity solutions.

Our point of contact for all your services, one bill for easy budgeting. 100% compatibility between all of the services you purchase from us and the peace of mind that your services are in the best hands – we pro-actively monitor everything to keep your business up and running.

At Uni-tel we are dedicated to providing you with an exceptional experience, from beginning to end. We have completely unscripted UK-based customer and technical service teams who are always on hand to answer questions, fix issues and give guidance on how to get the best from your service.

Simple migration: We want to make sure that your transition to our Hosted PBX service and IP voice communications is as safe, secure and seamless as possible.

Where some larger companies are not able to dedicate resources to a fully personalised service for each of their customers, we will work closely with you every step of the way; from understanding your current working environment of users, sites and telephony setup, through to advising on the best end-to end migration process with the least impact for your business and users.




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