Integrated Desktop App for Flexible Calling

• Dial from Screen
• See your Colleagues Availability
• Change your Presence Profile
• Screen pop callers data using your CRM
• Route calls to your preferred device

Call reporting comes as standard with our Premium Package, which provides access to all call and user status information that has been logged from the phone system.

Features include:

• Customise, filter, and schedule reports
• Complete status breakdown for each agent
• Analyse call traffic by hundreds of summarised statistics
• Report via call tags, add context to your data with effortless categorisation
• Create custom reports and save them as favourites to be used by you and your team using workspaces